Wednesday Hint 12/10/08
The hint for today is a suggestion for what to do when a patron is asking for his hold.
Tell him that you will go get it, and that he should remain at the desk and keep on eye on where you get the hold.
When you return, tell him that patrons pick up their own holds, his holds will be in the same vicinity as you found it now, and then show him the hold receipt when you explain the code we use for shelving them.
1. It's nice to give them an idea of where they should go to find their holds.
2. It's better if they stay at the desk so that they don't lose their place in line.
3. It's good to explain the code with the slip in front of them, because otherwise that explanation gets past their attention span.
Tell him that you will go get it, and that he should remain at the desk and keep on eye on where you get the hold.
When you return, tell him that patrons pick up their own holds, his holds will be in the same vicinity as you found it now, and then show him the hold receipt when you explain the code we use for shelving them.
1. It's nice to give them an idea of where they should go to find their holds.
2. It's better if they stay at the desk so that they don't lose their place in line.
3. It's good to explain the code with the slip in front of them, because otherwise that explanation gets past their attention span.
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