Wednesday Hint 2/18/09
Here's a Wednesday circ desk hint!
If you make an exception for a patron -- doesn't matter if it's about fines, picking up holds, whatever -- make a note in their account that you did so. Remember to include your initials, APL, and the date.
And, yes, you have the power to make exceptions, especially in these hard economic times for patrons telling you about being down on their luck, being in the hospital, etc. Just a few rules apply:
If you make an exception for a patron -- doesn't matter if it's about fines, picking up holds, whatever -- make a note in their account that you did so. Remember to include your initials, APL, and the date.
And, yes, you have the power to make exceptions, especially in these hard economic times for patrons telling you about being down on their luck, being in the hospital, etc. Just a few rules apply:
- Fines are negotiable; bills are not.
- Billed items paid for through the city (TRIP -- tax refund interrupt process) are nonrefundable.
- Promising to waive fines if other billed items are brought back . . . . priceless.
Posts
